In our maintenance agreements, all parts, labor and supplies (excluding paper) are covered. Each maintenance agreement can cover a specified number of copies listed in the contract, and any copies over that amount are billed at contracted rate. Any repairs other than obvious abuse or those considered “natural acts of God” such as being struck by lightning or damaged due to flooding are covered under the contract. When a machine is purchased from us, the meter reading is taken from the old machine as well as the new machine to assess the number of copies that have been run, and the maintenance agreement remains the same. Our cost per copy has remained the same for the twenty years that we have been doing business. We thank you again for your business and I hope that this answers all questions. If you have additional questions, please do not hesitate to contact me.           Sincerely, Donny A. Cardwell                                                       704-543-6010